+++More details below.
SHIPPING & DELIVERY
Switzerland & Europe
We offer free shipping on orders over CHF 130 in Switzerland and €150 in Europe.
For orders below these amounts, shipping costs are:
- CHF 10 within Switzerland
- €15 for European destinations.
Orders are dispatched from Switzerland or France, depending on stock availability. Under our standard shipping arrangements, customers in Switzerland and most EU countries (including France, Germany, Italy and Spain) should not incur additional customs duties or VAT upon delivery.
International orders (outside Switzerland & Europe)
For destinations outside Switzerland and Europe, shipping is free on orders over €500. A flat shipping fee of €25 applies to orders below this amount.
Customs duties, import taxes and any additional charges imposed by the destination country are the customer's responsibility.
Delivery times & tracking
Orders are generally processed within maximum 5 business days. Delivery usually takes between 7 and 14 business days after dispatch, depending on the destination.
Once your order has been shipped, you will receive a confirmation email with a tracking link to follow your parcel. A signature may be required for deliveries outside Switzerland.
Pre-orders
Orders containing pre-order items will be shipped together once all items are available. If you prefer to receive available items separately, please place separate orders.
RETURNS & REFUNDS
Easy returns within 14 days
We accept return requests within 14 days of delivery, subject to the conditions outlined below.
Return shipping costs are the customer's responsibility. You are free to use the carrier of your choice. To make returns easier and help reduce shipping costs, we offer two return locations depending on your delivery country.
For orders delivered in Switzerland, returns can be sent directly to our Swiss address.
For orders delivered outside Switzerland, we provide a return address in France, allowing our European customers to avoid the additional costs and customs formalities often associated with shipping returns to Switzerland.
How to return an item
To request a return, please follow this process:
- email info@kimosabiworld.com with the subject "RETURN" within 14 days of receiving your order.
- Include your full name, order number, the items you wish to return and the reason for your return.
- Our team will reply with the appropriate return address in Switzerland or France, along with any necessary instructions.
- Once your return has been authorized, send your items using your preferred carrier. We recommend using a tracked shipping service and keeping your proof of postage until your return has been processed.
For returns shipped from outside the European Union to our French address, additional customs formalities or charges may apply.
Return conditions
All returned items must be unworn, unwashed and in their original condition, with all labels and tags attached.
For customers in Switzerland and other countries where no mandatory withdrawal right applies, sale items and purchases made using a discount code are considered final sale and are not eligible for returns or exchanges, unless otherwise stated in the promotion.
However, we make an exception for first-time customers. If this is your first purchase with KIMOSABI, discounted items may also be returned for a full refund, provided all other return conditions are met.
For customers covered by mandatory consumer withdrawal rights, including eligible customers in the European Union, these rights also apply to sale items and purchases made using discount codes.
Returns requested outside the applicable return period or items that do not meet our return conditions may be refused, subject to applicable consumer protection laws.
Refunds
Once we receive your returned items, they will be inspected to ensure they meet our return conditions.
Approved refunds are normally processed within 3–5 business days, subject to applicable legal deadlines. The time it takes for the refund to appear in your account may vary depending on your payment provider.
Where required by law, refunds will also include eligible standard delivery charges.
We do not offer direct exchanges. If you would like a different size or style, simply return your item for a refund and place a new order.
ADDITIONAL INFORMATION
Delivery addresses
Please double-check your shipping address before completing your purchase. If you notice an error, contact us as soon as possible.
Once your order has been dispatched, we can no longer modify the delivery address.
Refused deliveries
If a delivery is refused, the original shipping costs, any applicable customs duties or import taxes, and return shipping fees may be deducted from your refund, where permitted by law.
A note on mindful shopping
We encourage thoughtful purchases, as returns have an environmental and logistical impact.
If you're unsure about sizing, fit or a particular item, our team will be happy to guide you before you place your order.
Need help?
For any questions about shipping, returns, sizing or your order, use the CHAT button on our website during business hours or contact us at info@kimosabiworld.com.
We're always happy to help!