FREE SHIPPING & CUSTOMS INFORMATION
Need help choosing the right size or finalizing your order?
Use the CHAT button at the bottom right of your screen — we're here to assist you during business hours, or by email at info@kimosabiworld.com.We are pleased to offer free shipping to Switzerland and Europe for orders over 150 € / 130 CHF.
For orders below this amount:
10 CHF for Switzerland
15 € for Europe
Orders are shipped from Switzerland or France, depending on stock availability.
There are no additional customs duties or VAT for Switzerland and most European countries (France, Spain, Italy, Germany, etc.).
DELIVERY TIME & TRACKING
Order processing: within 2 to 3 business days
Delivery: usually between 7 and 14 business days after shipment
Tracking: a shipping confirmation email with a tracking link will be sent once your order has been dispatched
Signature: may be required outside Switzerland
RETURNS
We encourage mindful purchases — returns carry significant environmental and logistical costs.
Use the CHAT button for any questions before placing your order — we’ll be happy to guide you.Switzerland
Free returns within 14 days
Request your prepaid return label by email: info@kimosabiworld.com
European Union
Returns accepted within 14 days
Return shipping is at your expense, using the carrier of your choice
Other countries
Free shipping for orders over 500 €
25 € shipping fee for orders below 500 €
Customs duties and taxes are at the customer’s expense
Returns accepted within 14 days (excluding sale items)
Express international shipping available to select countries (25 €) — please contact us before placing your order
PRE-ORDERS
Orders containing pre-order items will be shipped in one parcel once all items are available.
If you prefer to receive items separately, please place separate orders.
IMPORTANT INFORMATION
Please double-check your shipping address before confirming your order. If there is a mistake, contact us as soon as possible.
Once your order has shipped, we cannot modify the delivery address.
If a delivery is refused, the original shipping costs, customs duties, and return fees will be deducted from your refund.